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Privacy Policy | Terms & Conditions

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PRIVACY POLICY

This Privacy Policy governs the manner in which Lob Toronto Store collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://lobtoronto.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Lob Toronto.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Lob Toronto Store collects and uses Users personal information for the following purposes:

  • To improve customer serviceYour information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our SiteWe continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactionsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site featureTo send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Lob Toronto has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Lob Toronto

100 Broadview Ave lower levelToronto, ON M4M 3H3

416.583.1516

 

TERMS & CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of lobtoronto.com (the “site”). This Site is owned and operated by Lob. This Site includes eCommerce products and services.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Lob. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another use of the Site; or
  • Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. 

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods and services are available on our Site: Apparel, Game Play, Gift Cards, Food & Beverage. 

Payments

We accept the following payment methods on our Site: Credit Card. We use payment processors Authorize.net and Stripe and are not in possession of any CC details nor do we have access to that information. When you provide us with your credit card, you authorize our use of and access to the credit card. By providing us with your payment information, you authorize us to charge the amount due to the credit card. If we believe your payment has violated any law or there Terms and Conditions, we reserve the right to cancel or reverse your transaction. 

Gift Cards & Lob Bundles

Gift Cards & Lob Bundles are processed through GiftUp.

Shipping and Delivery

When you purchase physical goods from our Site, the goods will be delivered through standard delivery by post. Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Products with QR Codes

All QR code products are valid for one use and can only be scanned once. The Lob Bundle (5 Pass) is the only exception where the QR code can be scanned 5 times. You are required to provide us with a complete and accurate delivery email address. We are not liable for the delivery of your QR code to the wrong email address or the wrong person as a result of you providing us with inaccurate or incomplete information. QR codes do not contain any personal information.

Refunds for Goods

Refunds do not apply for Game Play and any Game Play Packages. All products are final sale; however, they are not tied to a specific date. However, if your item is damaged or defective, we will work with you to find the best solution. Please contact us at 416.583.1516.

Links to Other Websites

Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or services linked to on our Site. It is your responsibility to read terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability

Lob and our directors, owners, agents, employees, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Changes to Terms and Conditions

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. When we do the date at the bottom of this page will be amended. We encourage you to check back frequently.

Contact Details

If you have any questions about these Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:

Lob Toronto

100 Broadview Ave lower levelToronto, ON M4M 3H3

416.583.1516